SME Services - PLANS

SME ServicesWe offer the following plans to suit your IT needs:

On-Demand

Covers the cost of asset management, ongoing auditing, monthly reports, quarterly and annual meetings, administration, and 24/7 monitoring of the network and servers. Maintenance, support, and projects are performed as needed and charged at a discounted hourly rate.

Maintenance

This plan covers the cost of monthly maintenance on a network, servers and desktops in addition to the cost covered by the On-Demand plan. Support and projects are performed as needed and charged at a discounted hourly rate.

Full Support

This plan includes a fixed monthly support fee in addition to the cost covered by the Maintenance plan. Projects are performed as needed and charged at a further discounted hourly rate.

Our minimum recommendation is the Maintenance plan. This is simply because systems must be maintained and overall the costs are less when paid for as part of the subscription fee than by hourly rates.

The next plan up not only helps you get all the support you need without worrying about the time it takes but is also cheaper than paying for support at an hourly rate.

The On-Demand plan has been designed for:

  1. Small offices that seek more than just reactive hourly IT support, but are not yet comfortable with a dedicated and fully managed IT service plan.
  2. Small organizations with limited budgets that do not meet the requirements for IT Nexus’s SME Service, but still want access to IT Nexus’s high levels of customer service and experienced team of technicians.
  3. Larger customers that want the added resources of IT Nexus’s IT professionals and state of the art remote monitoring & management tools to supplement their internal IT department.

If your previous IT support experiences have been poor, expensive, unsuccessful, or your organization has limited IT needs, this flexible plan is guaranteed to ease frustrations around IT support delivery. This plan will give your business the critical IT support you need while allowing you to maintain control over your spending and usage.

For further information on any of our plans, or to discuss your IT needs with one of our technical team please contact us.