The following is a list of the services available as part of the SME Services product
| A. 24/7 Monitoring |
| Network Performance |
Server RAID Controllers |
| Switches, Routers, and Firewalls Availability |
Backup Operations |
| VPN Connectivity |
Antivirus Scans and Alerts |
| Network Printers Availability |
Antispyware Scans and Alerts |
| Server Availability |
Intrusion Detection Systems |
| Server Error and Event Logs |
SQL Server Availability and Operations |
| Server Performance |
MS Exchange Availability and Operations |
| Server Registry |
Share Point Availability and Operations |
| Server Scheduled Tasks |
IIS Availability and Operations |
| Server Services |
Antispam Availability and Performance |
| Server Storage Devices |
Website Availability and Performance |
| B. Scheduled Preventative maintenance |
| Fine Tune Network Performance |
Check User Accounts and Security Policies |
| Check Router, Firewall, VPN Settings |
Check File Shares and Permission Settings |
| Check Wireless Access Points |
Check and Apply Core Operating System Updates |
| Physical Cleanup of Servers and Workstations Hardware |
Check and Apply Operating System Security Updates |
| Backup Tape Drives Cleanup |
Check and Assess Software Licenses |
| Test Backup Devices, Media, and Restore Mechanism |
Check Scheduled Tasks |
| Test UPS Devices |
Check Operating System Services |
| Check Server RAID Configuration |
Check and Update Business Application Software |
| Update Backup Software |
Check and Update Exchange Server Application |
| Maintain Backup Software Logs |
Check and Update SQL Server Application |
| Check Server and Workstation Hardware Configuration |
Check and Update Share Point Server Application |
| Check Server and Workstation Hard Drives for Faults |
Check and Update IIS Server Application |
| Perform Server and Workstation Disk Defragmentation |
Apply Antivirus and Antispyware Software Updates |
| Maintain Server and Workstation Error and Event Logs |
Update Antivirus and Antispyware Definition Files |
| Maintain and Cleanup Server and Workstation File System |
Check and Maintain Antivirus and Antispyware Logs |
| C. Support Services |
| Job Logging and Follow Ups |
Configure Server and Workstation Hardware |
| Phone and Email Support |
Configure Operating System Settings |
| Remote, On-Site, Workshop Support |
Configure Network Policies |
| Diagnose and Repair LAN and WAN Network Issues |
Configure Group and User Policies |
| Diagnose and Repair Router, Firewall, and VPN Settings |
Configure Email and Backup Policies |
| Diagnose and Repair Wireless Access Point Settings |
Configure User Accounts and Settings |
| Diagnose and Repair Printer Settings and Malfunctions |
Configure User Password Management |
| Diagnose and Repair Server and Workstation Hardware Issues |
Configure File System Sharing and Permissions |
| Diagnose and Repair Operating System Settings Issues |
Configure Scheduled Tasks |
| Diagnose and Repair Operating System Registry Issues |
Configure Backup Software and Hardware Settings |
| Diagnose and Repair Operating System Security Issues |
Configure Business Application Software |
| Diagnose and Repair Operating System File System Issues |
Configure Exchange Server Settings |
| Diagnose and Repair Business Application Software Issues |
Configure SQL Server Settings and Database |
| Diagnose and Repair Backup Hardware and Software Issues |
Configure Share Point Server Settings |
| Configure LAN and WAN Network Settings |
Configure IIS Server Settings |
| Configure Router, Firewall, and VPN Settings |
Configure Antivirus & Antispyware Software Settings |
| Configure Wireless Access Point Settings |
Manual Removal of Malware |
| Configure Printer Settings |
Developing & Maintaining Accepted User Policies |
| D. Project Services |
| Design, Install, and Expand LAN and WAN Networks |
Install, Reinstall, and Upgrade Exchange Server Application |
| Install and Configure VPNs |
Install and Configure VPNs |
| Network Cabling |
Install, Reinstall, and Upgrade Share Point Server Application |
| Install, Reinstall, and Upgrade Operating System Software |
Install, Reinstall, and Upgrade IIS Server Application |
| Install, Reinstall, and Upgrade Server and Workstation |
Salvage Data From Malfunctioning Hard Drives |
| Install, Reinstall, and Upgrade Printer and Network Device |
Project Management and Consultancy |
| Install, Reinstall, and Upgrade Business Application Software |
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